Archive for September 2008
Bjorn and guests have been blogging about the results of the recent committer satisfaction survey at Eclipse. I think that the survey itself embodied genius in its simplicity: one question on “…how happy are you with the Foundation’s support of you and your project?”
As the Executive Director, I am pretty thrilled with the response, as 82.5% are on the “happy” side of the equation. That’s a darn good result.
Of course, there is always work to do and improvements to be made. You can see those thoughts well reflected in the comments that Bjorn gradually worked his way through in his blog series. The good news is committers are generally pretty happy with the IT infrastructure and the support they get. Unsurprisingly, they are a little less happy with the processes that we impose on them. There’s a shock! 🙂
To all of the staff at the Eclipse Foundation, I want to extend a hearty congratulations. I know that as the pointy haired boss I rarely say “thank you” enough for the great work that you do. So here are a few thank you’s, along with my personal favourite quotes from the survey.
To Denis Roy, Matt Ward and Karl Matthias: You are obviously taking customer service seriously and it is being noticed by our community. Thanks
Very happy, especially with the fast response time of the webmasters
To Bjorn Freeman-Benson, Anne Jacko and Gabe O’Brien: The development process and portal have come a very long way over the past year and your work is helping to improve our committers day-to-day interactions with the Foundation. Thanks!
The development process is well thought out. I also _really_ like the portal.
To Janet Campbell, Sharon Corbett and Barb Cochrane: You bear the brunt of running our IP due diligence process. A process which clearly puts a burden on our committers, but one which has been an enormous part of our community’s success. And you do it with grace and humour. Thanks!
Their’s is a tough job and, in my opinion, they do it very well